of the personal information which you, the user, elect to provide to us.
This policy outlines the when, how and why we collect your personal information and
describes the manner in which we store, use and protect your personal information, as
informed by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
We hereby make no warranties or representations regarding any aspect of this website or any
associated websites (the/our “websites”) including, but not limited to:
This policy applies to you if you:
To procure and make use of our goods and/or services, you must accept the terms of this
By accessing our websites and procuring or goods and/or services, you warrant that you are at
least 18 years of age or otherwise have the legal capacity to enter into binding agreements.
You warrant that, upon acceptance of this policy, you have read, understood, accepted and
agreed to be bound by the terms of this policy.
You further warrant that the personal information you provide to us is given voluntarily or,
where such information relates to another person, such information is given with that
Personal Information (“PI”) refers to any information which helps us identify you as an
PI includes the following:
PI excludes the following:
Examples of information we collect:
Special Personal Information (“SPI”) includes all information relating to your religious or
philosophical beliefs, race or ethnic origin, trade union membership, political persuasion,
health or sex life, biometric information or criminal behaviour.
We will not collect or process your SPI unless:
We reserve the right to amend this policy from time to time upon notice to all users, either by
way of email or prominent display thereof on our websites or other digital platforms.
Each update will reflect the date on which such update was last made.
Where you do not agree with any updates made, you must stop using our websites and our
If you continue using our websites, we will deem your actions as acceptance of any updated
policy and the terms thereof will automatically apply to you.
When you access our website, we automatically receive and record Internet usage
information on our server logs from your browser, such as:
Please note that other websites visited before entering our website might place personal
information within your URL during a visit to it, and we have no control over such websites.
Accordingly, a subsequent website that collects URL information may log some personal
When you request information or otherwise contact us you will be requested to provide us
certain additional information.
We generally collect and process your personal information for various purposes, including:
Importantly, we will only collect your information for a transparent, defined purpose and
only where you have given us your consent to do.
We will only retain your personal information for as long as it is necessary to fulfil the
purposes explicitly set out in this policy, unless:
During the period of retention, we will continue to abide by our non disclosure obligations
and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.
Cookies are small text files stored in the user’s browser. These files do not contain personal
information, but they do contain a personal identifier allowing us to associate your personal
information with a certain device.
These allow us overall to better manage our websites and to facilitate improvements thereto.
Cookies further allow us to:
You can choose to have your computer warn you each time a cookie is being sent, or you can
choose to turn off all cookies in your browser. You do this through your browser settings.
However, no longer accepting cookies or deleting them will prevent you from accessing
certain aspects of our website where cookies are necessary.
Some of our business partners use their own cookies or widgets on our website. We have no
access to or control over them. Information collected by any of those cookies or widgets is
Our website may contain electronic image requests that allow us to count page views and to
Any electronic image viewed as part of a web page (including an ad banner) can act as a web
We use this information collected off our site and share it with our advertising platforms to
carry out marketing initiatives.
All the information that we share is encrypted and we make sure that our third-party service
providers comply with relevant data protection laws.
We may provide this information including identifiers that allow our advertising platforms to
deliver targeted online advertising on social media and websites.
You may also provide additional information to us on a voluntary basis.
This includes content or products that you decide to upload or download from our website or
when you enter competitions, take advantage of promotions, respond to surveys, order certain
additional goods or services, or otherwise use the optional features and functionality of our
Importantly, in the process of any of the above, you may provide us with SPI which we will
treat will the highest level of confidentiality.
We may use your personal information for the purpose for which you have provided it and to
fulfil our obligations to you.
We may send administrative messages and email updates to you about the website as well as
primarily promotional messages.
We may share your personal information with:
Where necessary, we insist on concluding agreements to ensure that our suppliers, affiliates
and other third parties to who we supply your personal information process such information
according to the same standards of care and confidentiality that we observe in all our dealings
with information processing.
We may disclose your personal information as required by law or governmental audits to
certain governmental bodies or agencies.
We may disclose personal information to law enforcement agencies if required:
Your personal information may be disclosed to our employees during the course and scope of
their employment for them to fulfil their duties. Each employee has undertaken a duty of
confidentiality as written into their employment contract.
We will not sell, trade or otherwise disseminate your personal information and no personal
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to,
another entity, we may assign our rights to the personal information we process to a
successor, purchaser, or separate entity. We will disclose the transfer on the website.
If you are concerned about your personal information migrating to a new owner, you may
request us to delete your personal information.
You acknowledge and accept that any of our websites may become unavailable from time to
time due to various circumstances, including:
We take the security of personal information very seriously and always do our best to
comply with applicable data protection laws.
Our hosting company will host our website in a secure server environment that uses a firewall
and other advanced security measures to prevent interference or access from outside
We authorize access to personal information only for those employees who require it to fulfil
their job responsibilities.
We implement disaster recovery procedures where appropriate.
We will try to keep the personal information we collect as accurate, complete and up to date
as is necessary for the purposes defined in this policy.
From time to time we may request you to update your personal information on the website.
You are able to review or update any personal information that we hold on you by emailing
or phoning us.
Please note that in order to better protect you and safeguard your personal information, we
take steps to verify your identity before granting you access to your account or making any
corrections to your personal information.
We may not transfer your personal information to a third party in a foreign country, unless:
InnuScience SA Pty Ltd is a member of the Bothongo Group of Companies.
If you have any concerns or queries regarding this policy or our implementation of any of the
sections of POPIA, or would otherwise like to amend or withdraw your consent, please
contact us on the information below:
16 Macbeth Road Fourways, South Africa
Johannesburg, Gauteng 2125
+27 11 467-7870